We work very closely with our delivery partners and carriers to meet the Estimated Delivery Date provided to you at the time you place your order. There is a small number of orders that don’t meet these ETAs for different reasons. While not an ideal experience, there is no need to worry about a delivery being late – just keep an eye on your tracking link and contact the carrier for updates on the delivery.
Feel free to review our shipping policy for more information on delivery times, or contact our support team for more information.
Please call us on 1300 211 954 or submit a request by clicking HERE or selecting "Submit a Request" on our Support Page. You can also reach out to your allocated branch directly and speak to your account manager.