Lost in transit deliveries are unfortunate but they do happen. If you've been waiting for a long time for your order, or been informed by your carrier that the order is lost, please contact our customer support team immediately. If you have confirmation of the lost order from the carrier, please hold onto it and send it through to us so we may resolve the issue faster.
Please call us on 1300 211 954 or submit a request by clicking HERE or selecting "Submit a Request" on our Support Page. You can also reach out to your allocated branch directly and speak to your account manager.