Only received part of your order? If the items in your order are shipping from multiple locations, your items will have separate tracking numbers. This means you will receive separate deliveries, possibly at different times and dates.
If only part of your order has been dispatched, we recommend you check the order status on your dashboard. You will have consignment data for each shipment attached to your order if the order has been shipped in segments. If part of your order is yet to be dispatched, it will be marked appropriately in your dashboard with the status "Partially Shipped".
If you have any other issues with your partially shipped order, we advise you contact our customer support team.
Please call us on 1300 211 954 or submit a request by clicking HERE or selecting "Submit a Request" on our Support Page. You can also reach out to your allocated branch directly and speak to your account manager.